Policies & Documentation

HUD VIOLENCE AGAINST WOMEN ACT (VAWA) PROTECTION PACKAGE

$300/Per HUD Program Type

This product helps owners comply with the Violence Against Women Reauthorization Act of 2013 (VAWA) Final Rule, and the associated regulatory requirements affecting owners participating in HUD’s Multi-family rental assistance programs.

The customized package will include all required components of a VAWA Policy, including: new TSP and House Rule language, new required tenant notices and certification forms related to VAWA, and an Emergency Transfer Plan that encompasses all required HUD elements outlined in the VAWA Final Rule.

Save yourself the headache and hassle—let us do the legwork for you!

TENANT SELECTION PLANS (TSPs)

$500/per property

Continuously incorporating changing regulations into policies that outline eligibility determinations is stressful. Rest assured that your screening criteria includes all required elements. Our team will create a customized TSP to fit your property’s needs, current programmatic screening, and eligibility requirements.

TENANT FILE FORMS

$999/Per Property

Accurate eligibility determinations and recertification tasks start with well-developed, succinct tenant file forms. Do your forms accomplish verification tasks efficiently and compliantly? Have they been updated to incorporate new interview requirements? If not, this can save you time and stress during your next MOR.

HOUSING APPLICATION & RECERTIFICATION QUESTIONNAIRE PACKAGE

$250/Per Property

A thorough application is key to accurate eligibility determination, as well as identification of a household’s financial circumstances in order to correctly calculate tenant rent.

If you have not updated the content and/or format of your Application and/or Recertification Questionnaire recently, now is the time to revisit the questions on this critical document. Don’t be caught off guard with audit findings resulting from missing required elements, on this fundamental tenant file document!

LIMITED ENGLISH PROFICIENCY (LEP) POLICY & LANGUAGE ACCESS PLANS (LAP)

$299/LEP Only $500/Both LEP & LAP

Federal Law requires housing professionals provide equal access and effective communication to applicants/residents that do not speak, write, or understand English. How do you track the language diversity in your area and applicant traffic? What alternative methods do you use to communicate verbally and in writing with LEP persons?

Utilizing a four-factor analysis, our team will identify any weaknesses in your communication protocol, and customize written procedures for your staff to follow, to identify and adapt appropriately during future LEP encounters.

When applicable, we can incorporate valuable resources and cost-effective methods into a Language Access Plan that will ensure access to your programs, and effective communication with a diverse community of applicants and residents.

RESIDENT HANDBOOKS (TO INCLUDE REQUIRED HOUSE RULES ATTACHMENT TO THE LEASE)

$500/Per Property

Resident Handbooks protect both landlords and residents by establishing parameters and expectations for both parties to follow. One element of a Resident Handbook is House Rules – a required lease attachment of the HUD Model Lease.

A comprehensive set of rules supports owners in legal proceeding while incomplete policies may significantly hamper an owner’s ability to defend their position. Whether your community rules need minor polishing or significant topic expansion, our team can design and draft this fundamental document for you, incorporating our best practices learned through real world experience.

AFFIRMATIVE FAIR HOUSING MARKETING PLANS

$1,200/Per Address

You must review your property’s HUD Affirmative Fair Housing Marketing Plan (AFHMP, Form HUD-935.2A) every five years. If your property’s community demographics, marketing methods or ownership/managing entities have changed, your plan must be revised. These revisions require owners to gather census information, pinpoint specific advertising methods and provide proof of applicable Fair Housing training to gain approval.

Our team can prepare and submit the AFHMP plan to your local HUD Office for you! Or, we can simply assist your staff with the demographic research and marketing assessment.

INTEGRATED PEST MANAGEMENT (IPM) PLAN

$300/Each

Integrated Pest Management (IPM) is an environmentally sensitive approach to pest management that incorporates tasks to effectively prevent the presence or infestation of roaches, rodents, bed bugs and other pests in your apartment community, without the excessive use of pesticides. Our IPM Plan establishes an ongoing monitoring and record-keeping system for maintenance staff to follow, as well as waste management, food storage and housekeeping techniques for residents to use to prevent infestation.

WRITTEN PREVENTATIVE MAINTENANCE (PM) PLAN

$800/Each

When routinely implemented, Preventative Maintenance (PM) can preserve reliability and extend the useful life of equipment, reduce the number of on-demand maintenance word orders, and improve resident satisfaction. Our PM Plan is an easy to use tool with dozens of detailed PM schedules and PM checklists for managers and maintenance to implement at your property. It covers unit inspections, HVAC systems, plumbing, lighting, roofs, grounds, playground and more.

REASONABLE ACCOMMODATION/ MODIFICATION POLICIES

$399/Each

The Fair Housing Act requires that housing providers accept written and oral requests for “reasonable accommodations” from persons with disabilities. These requests may involve modifying rules, policies, practices, procedures and/or services to afford a person with a disability an equal opportunity to use and enjoy the housing services offered. A solid Reasonable Accommodation/Modification Policy is a must to ensure your staff address any accommodation requests fairly and appropriately. This product includes a Request Form to document all incoming requests, as well as an Assistive Animal Policy embedded within the policy.

EIV POLICIES & PROCEDURES

$349/each

Written EIV policies are a HUD requirement. Our team will customize written EIV policies and procedures for your property that meet all HUD security and regulatory requirements. The document will serve as detailed leasing staff procedures to ensure appropriate use of HUD’s EIV system, and will establish a consistent review and filing schedule for staff to follow.