In late February/early March 2026, HUD implemented a significant transition within the REAC Technical Assistance Center (TAC), replacing the existing support team with new contractors.
The REAC-TAC transition is not a policy change; it’s a temporary, operational shift affecting support services. While HUD systems like EIV, FASSUB, and APPS remain unchanged, accessing help may take longer in the short term.
What Changed?
The REAC-TAC helpdesk, which supports key HUD systems, such as iREMS, EIV, APPS, and FASSUB, underwent a full staffing transition with no overlap between outgoing and incoming teams. As a result, Multifamily users, who rely heavily on TAC for system access and troubleshooting, are experiencing a disruption in support services.
Since the transition, several consistent challenges have emerged:
- Slower Response Times: Support tickets are taking longer to resolve, and response timelines are less predictable than before.
- Knowledge Gaps: New helpdesk staff may be less familiar with Multifamily-specific processes, including but not limited to EIV Coordinator setup, FASSUB submission issues, and APPS activation workflows.
- Access and Credential Delays: Users have reported delays with:
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- Secure Systems (WASS/APPS): Extended timelines for login and access support
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- EIV Access: Slower processing of Coordinator requests and troubleshooting
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- Financial Reporting (FASSUB): Delays in resolving submission issues or system errors
Best Practices for Multifamily Teams
To minimize delays and improve outcomes when working with TAC, we recommend submitting only one request per issue. Duplicate emails or calls can create multiple tickets and slow down resolution. Additionally, include complete information upfront to avoid delays later: Property Contract Number and Tax ID, M-ID, a detailed issue description, and screenshots (if applicable). Keep a record of ticket numbers and correspondence, and escalate the issue when necessary. For urgent matters, contact your HUD Account Executive (AE) for assistance.
When TAC Isn’t Enough, Lean On Us
DeSilva Housing Group can serve as your “phone-a-friend” resource. We offer an array of technical assistance services and can assist with the following:
- Walking you through the Coordinator and User access setup
- Providing template letters (such as promoting a user to a Coordinator)
- Assisting with Owner Authorization letters
- Offering guidance when TAC responses are unclear or delayed
Our goal is to help keep your operations moving, even when system support is lagging.
HUD Update
On March 26th, HUD’s Office of Multifamily Housing Programs confirmed that inactive accounts have been reactivated and passwords reset, and that users may need to reset passwords again. HUD also noted these issues may impact March 31 financial filing deadlines, and if unable to submit on time, you should contact your HUD Account Executive (AE) to request an extension. A link to the full notice can be found here.
Key Takeaways
Multifamily teams that adapt their processes by submitting clear, complete, and singular requests will be best positioned to navigate this transition efficiently. If your team is actively working through TAC-related issues, now is a good time to standardize internal processes and set expectations around response times and escalation paths.
In the meantime, if you need any help, we’re here for you! Reach out to info@desilvahousinggroup.com and we’ll be happy to assist.
