What’s Happening?
On September 10, 2026, HUD issued a Housing Notice eliminating the requirement for emergency call systems. These call systems are now optional.
The Background
The previous requirement for emergency call systems is located on page 7 of the Minimum Property Standards for Housing Handbook 4910.1 (the “MPS Handbook”). In the mid-1970s, HUD created the handbook to issue a set of design and construction standards for HUD properties. It dictated that elderly properties with 20 or more units needed to have an emergency call system in “each bathroom and one bed location in each living unit.” In the event of a fall, fire, or emergency, residents use the emergency call system to signal they need help.
However, there are a few issues with the emergency call system requirements:
- Older systems have “pull-cord” technology, which is dated and costly to repair or replace.
- Newer, more advanced emergency call systems that use wireless or electronic technology are also costly.
- Some insurers view these emergency systems as a liability risk and make it difficult to receive fair coverage.
Owner Options
Given these challenges, owners may choose to maintain an operable emergency call system if they wish, but it is no longer a requirement. In addition, HUD is requiring the removal of any inoperable pull-cord emergency call system – and of any emergency call system that doesn’t work.
If owners decide to remove an operable emergency call system, they must notify tenants and should listen to feedback received. Owners are encouraged to regularly check on their elderly residents, especially if they live alone or have mobility issues.
Our Take
In general, this shift provides owners with greater options and flexibility. Those who have old pull-cord systems will see financial relief as they can decide whether or not to continue utilizing them (as long as they’re operable). The shift also helps with the insurance and lawsuit issues related to having a “false sense of security and liability.”
However, it does seem to force owner/agents to ensure their systems are completely operational and functional or remove them. It’s unclear exactly what “removal” means, though – it could involve swapping out the cord plates for blank plates, or removing any alert equipment in doorways, hallways, office, etc.
In our opinion, owner/agents should assess each property and decide which way to go after weighing all factors.
