NEW MANAGERS SERIES: Fundamentals of Tenant Interviews
This introductory session is geared toward new staff that interview tenants at move-in and during recertification. When done right, a thorough interview can save managers’ time and frustration down the road. How organized is your interview process? Are your application and recertification questionnaires compliant with current regulations, or have these documents become stale and inadequate? Are you asking all the right questions during the initial interview, or do you have to seek clarification from the tenant days later, delaying completion of the certification?
In this class, you will learn how to fine tune your interviewing skills and support your final income determinations during an efficient interview. Please note, if necessary clarifications are released by HUD in advance of this series, materials might be updated to reflect HOTMA.
