Limited English Proficiency (LEP) Policy & Language Access Plans (LAP)

Federal Law requires housing professionals provide equal access and effective communication to applicants/residents that do not speak, write, or understand English. How do you track the language diversity in your area and applicant traffic? What alternative methods do you use to communicate verbally and in writing with LEP persons?

Utilizing a four-factor analysis, our team will identify any weaknesses in your communication protocol, and customize written procedures for your staff to follow, to identify and adapt appropriately during future LEP encounters.

When applicable, we can incorporate valuable resources and cost-effective methods into a Language Access Plan that will ensure access to your programs, and effective communication with a diverse community of applicants and residents.

$300 for LEP Only

$500 for LEP & LAP