Ins and Outs Dos and Donts of Certification Processing
This class is designed to teach participants how to fine tune their interviewing skills to aid in making a certification appointment worthwhile, productive and efficient. Next, we will discuss proper ways to use HUD’s hierarchy of income verification levels to avoid recertification delays and achieve timely, accurate certifications, even when third parties do not respond. Using real world scenarios, we will determine the correct effective date for interim recertifications based on whether changes were reported timely by the household. Finally, the group will assess situations where certification actions can be delayed and combined with subsequent actions. Join in on this interactive webinar that will help you “keep the certification ball rolling”.