Communicating with Residents about HOTMA Changes: An Actionable Roadmap

Panelists: Jenny DeSilva – President and CEO of DeSilva Housing Group, Patricia Kitahara – Director of Training at HumanGood, and Brian Gamble  – VP of Compliance and Consulting Services at DeSilva Housing Group

During this session, learn how to craft mandatory HOTMA notifications that are accurate, easy to understand, and contain the key elements that residents and applicants need to know. Panelists also will review the various HOTMA implementation timelines at HUD, LIHTC and layered properties that dictate when to communicate with residents. Participants will leave with sample communications to adapt for use at their properties.

Learning Objectives:

• Understand HOTMA’s biggest impacts on residents and applicants.
• Learn the mandatory communication requirements – and corresponding deadlines – required for HOTMA implementation.
• Gain techniques necessary to effectively communicate sometimes complex changes to households with purpose and brevity.