Communicating with Residents Regarding HOTMA

Changes at this level are scary for both managers and impacted households. Effectively communicating HOTMA changes to both your in-place and applicant households is a crucial element to successful implementation. The message is also not the same for both groups. Selective and deliberate word choice matters and increases the likelihood that the message is clearly understood. Delivery that incorporates reasonable accommodations for disabilities and/or modifications for those with Limited English Proficiency is equally important. During this session, Jenny will provide tips and recommendations for how to craft written notifications to households that are both accurately worded and easy to understand.

When and how must these notifications be sent? What topics should you cover? Do you know and understand what discretionary procedures your property has opted to utilize that dictate what is relayed? Join us for a productive session that will ensure your message is clear and helpful versus vague and confusing to those reading it.